- Serve as a trusted solutions consultant, driving fast, successful customer implementations and adoption
- Design and deliver post-sales solutions (analytics, processes, documentation, infrastructure) that accelerate time to value
- Optimize tools and data (Gong, Pylon, Kapa, Datadog, Amplitude, AI self-service) to improve workflows and customer experience
- Guide customer engineering teams on SDK and API best practices to reduce timelines and scale rollouts
- Triage and resolve technical issues across customers and internal teams to maintain momentum
- Create playbooks and implementation guides to speed onboarding and drive usage
- Partner cross-functionally and with executives, leading technical deep dives and platform optimization
BlockchainRESTful APIsDatadog