Build automation systems for insurance servicing tasks (policy endorsements, cancellations, document uploads, reinstatements) Reduce policy cancellations, improve renewals, and ensure users have the best coverage Compose backend business logic respecting insurance carrier rules Design backend pipelines to sync customer policy data, deliver timely alerts, and power re-shopping experiences Optimize and scale internal tools to reduce agent intervention Collaborate with product, data, and engineering ops to improve customer retention Work asynchronously across time zones with minimal meetings Continuously improve backend systems, APIs, and microservice architecture