Customer Success Lead (Remote from Germany)
Company:
Location:Germany
Languages:English
Seniority level:Lead, Over 10 years in Customer Success/Account Management, 2+ years managing a team
Experience:Over 10 years in Customer Success/Account Management, 2+ years managing a team
Skills:
LeadershipPeople ManagementCross-functional Team LeadershipTeam managementMentorship
Requirements:
At least 2 years of experience managing a team Over 10 years of experience in Customer Success, Account Management, or related customer-facing roles Strong background in the tech industry, with expertise in automation and workflow solutions Proven ability to collaborate cross-functionally Exceptional communication skills Experience using data and performance metrics to drive decisions Bachelor's degree (preferably in a technical or engineering field)
Responsibilities:
Lead and develop a high-performing team of CSMs Design and implement scalable processes, playbooks, and automations Partner closely with Sales, Product, and Support teams Use data and insights to track customer health and identify risks Establish strong communication channels within the team and across departments Own territory planning and resource allocation Advocate for customers internally Foster a positive team culture through mentorship and career development
