Manager of Partner Success
Company:ZayZoon
Location:Calgary
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementPeople ManagementJiraCross-functional Team LeadershipOperations ManagementAPI testingRESTful APIsMentoringStakeholder managementTroubleshootingTechnical supportCRM
Requirements:
5+ years of experience in technical implementations, professional services, or partner success within SaaS. 3+ years of experience leading people or teams. Deep expertise with API integrations, technical troubleshooting, and system workflows. Strong program and project management capabilities. Demonstrated experience building and scaling operational processes. Proven ability to train, coach, and mentor technical teams. Excellent communication, stakeholder management, and relationship-building skills. Proficiency with CRM, ticketing, and collaboration tools (e.g., HubSpot, Jira, Slack).
Responsibilities:
Lead, mentor, and develop the Partner Success team. Oversee end-to-end delivery of complex partner integrations. Serve as a senior technical resource and Subject Matter Expert (SME). Work closely with Product and Development to influence roadmaps. Build and maintain strong relationships with key partners. Identify opportunities to improve workflows, tools, and systems. Own and refine success metrics for the Partner Success function.
