Cloud and Infra Support Engineer
Company:ProArch
Location:India
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Cloud ComputingMicrosoft AzureCI/CDLinuxDevOpsTerraformNetworkingTroubleshooting
Requirements:
- Minimum 5 years in an IT Service Desk, Cloud Support, or Infrastructure Administration role.
- Strong proficiency in Microsoft Azure and Microsoft 365.
- Relevant certifications such as MS-900, AZ-900, MS-102 (or equivalent) are preferred.
- Hands-on experience with Microsoft Entra ID (Azure AD), Windows Server administration, Hyper-V/VMware.
- Experience with core networking, including firewalls, switches, and VPNs.
- Proven ability to manage server operations, including patching, performance monitoring, alert remediation, and issue resolution.
- Experience with Microsoft Intune, including MDM/MAM policies, device compliance, and application deployment.
- Practical experience with Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD).
- Working knowledge of on-prem infrastructure components, including servers and NAS/storage.
- Strong understanding of cloud and on-prem IT systems and best practices.
- Excellent communication skills, strong analytical and troubleshooting abilities.
- Professional, customer-focused approach with clear ownership and accountability.
Responsibilities:
- Provide first and second-level IT support via phone, email, chat, and remote access.
- Log, track, and update incidents and service requests in the ITSM tool.
- Monitor, manage, and maintain server operations across multiple environments.
- Respond to alerts related to outages, performance degradation, and capacity issues.
- Administer and support Windows Server environments.
- Manage server hardware and platform-level components.
- Analyze and troubleshoot complex issues across hardware, software, servers, networking, virtualization, and security domains.
- Assist with implementation, administration, and support of cloud solutions such as Microsoft Azure, Microsoft 365, and Azure Virtual Desktop (AVD).
- Manage endpoint deployment and administration using Intune, Group Policy, MDM/MAM.
- Perform server patching and update management.
- Execute regular data backups, restores, and validation.
- Maintain infrastructure security involving firewalls, switches, wireless networks, and VPN connectivity.
- Ensure SLA adherence and escalate high-impact issues.
- Collaborate with internal teams and vendors.
- Update knowledge base documentation and participate in projects.
