Client Success Manager - Law Firms (Northeast)

Posted 27 days agoViewed

80000 - 100000 USD per year

ConnecticutDelawareMaineMarylandMassachusettsNew HampshireNew JerseyNew YorkPennsylvaniaRhode IslandVermontVirginiaWashington DCFull-TimeLegal Tech

Company:Proof

Location:Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC

Languages:English

Seniority level:Manager, 5+ years

Experience:5+ years

Skills:

Project ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationCustomer SuccessInterpersonal skillsRelationship buildingAccount ManagementCRM

Requirements:

5+ years of experience in customer success, account management, or a related client-facing role Strong communication skills, including ability to engage with C-suite executives Proven ability to develop customized solutions and workflows for enterprise clients Excellent interpersonal and relationship-building skills Strong analytical and problem-solving abilities Ability to work independently and collaboratively Experience with CRM, support, and project management tools (e.g., HubSpot, Intercom)

Responsibilities:

Conduct in-depth needs analysis with law firm clients Develop customized solutions and workflows for clients Collaborate with internal teams for onboarding and implementation Serve as the primary point of contact for clients Monitor client usage and identify upselling/cross-selling opportunities Work closely with Account Executives and Sales Development Representatives Liaise between clients and product/engineering teams Build and maintain strong client relationships Track and report on client success metrics Develop strategic account plans Handle client escalations and concerns