Client Success Manager
85000 - 110000 USD per year
Company:ForceMetrics
Location:United States
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Cross-functional Team LeadershipCommunication SkillsProblem SolvingPresentation skillsMultitaskingCustomer SuccessAccount ManagementClient relationship managementRelationship managementCRM
Requirements:
3+ years of customer success experience Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills Ability to work with cross-functional teams and both technical and non-technical stakeholders Highly organized and detail-oriented Experience using CRM tools Ability to travel 50%+
Responsibilities:
Develop mastery of the ForceMetrics platform Educate agencies about the product and provide demonstrations Communicate customer pain points to internal teams Understand customer workflows Serve as the main point of contact for customer inquiries and issue resolution Track customer health, adoption, and usage Ensure product understanding and customer adoption via training and reach-outs Represent ForceMetrics at industry events
