Bachelor’s degree in Nursing, Social Work, Healthcare Management, or related field (Master’s degree preferred). 2–4 years of hands-on experience in care coordination or case management, ideally with wound-care or chronic-care patients. Active RN license required for nursing professionals. CCM certification or eligibility is a plus. Strong experience with EMR/case-management software. Good grasp of healthcare and insurance systems. Ability to work effectively with multidisciplinary teams. Strong communication skills. Excellent organization. Ability to keep things running smoothly. Patient-first mindset, driven by integrity, empathy, and problem-solving.