Bachelor’s degree in Nursing, Social Work, Healthcare Management, or related field (Master’s degree preferred) 2–4 years of hands-on experience in care coordination or case management Experience with wound-care or chronic-care patients preferred Active RN license required for nursing professionals CCM certification or eligibility is a plus Strong experience with EMR/case-management software Good grasp of healthcare and insurance systems Ability to work effectively with multidisciplinary teams Strong communication skills Excellent organization Ability to keep things running smoothly Patient-first mindset driven by integrity, empathy, and problem-solving