Review Unpaid Accounts and take appropriate action to receive proper reimbursement. Ensure payments received are appropriate and in full. Meet all established productivity benchmarks and requirements. Document all actions and reviews performed. Report infractions, errors, and breaches if/when identified. Correct accounts, including identifying and verifying correct payers, pulling and reading medical EOBs, taking adjustments or transfers, and creating tasks for reapplication of funds. Identify and report trends to the Team and Supervisor. Be present on live video for remote meetings. Identify state billing rules and guidelines including statute of limitations. Assist customers both internal and external as needed. Ensure all tasks are created, responded to or completed within the designated time frame or due date. Report all actions and reported findings for escalated accounts in a timely fashion.