Channel Partnership Manager, Independent Contractors

Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles. Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners. Excellent communication skills. Strong organizational, problem-solving, and follow-through abilities. Comfortable working collaboratively across Sales, Operations, Finance, and Legal. Ability to work independently in a fast-paced, remote-friendly environment. Preferred: Background in fintech, payments, SaaS, or related technology sectors. Preferred: Experience with contractor networks, affiliate programmes, or field sales structures. Preferred: Familiarity with CRM tools (e.g., Salesforce). Preferred: Ability to create training resources or partner-facing documentation.

Lead the full onboarding process for new Independent Contractors. Deliver training, resources, and best practices to contractors. Maintain clear documentation for contractor use. Serve as the primary day-to-day contact for contractor questions and needs. Manage and resolve contractor queries related to invoicing, residuals, seller onboarding, and program rules. Build strong, trust-based relationships with contractors. Coach contractors to help them identify, engage, and onboard new sellers. Monitor seller acquisition performance and ensure contractors have necessary tools. Maintain accurate tracking of Independent Contractor activity and performance metrics. Identify and propose improvements for operational issues or process friction. Ensure contractors adhere to program policies, contract terms, and regulatory requirements.