Account Director for SaaS Solution | REMOTE (UK)

8+ years of experience in customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS. Deep understanding of customer needs and ability to develop strategies for satisfaction, retention, and growth. Proactive use of AI to uncover insights and automate workflows. Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations. Strong ability to identify revenue growth opportunities within existing accounts. Comfortable using data and insights for decision-making and strategy development. Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings. Thrives in a fast-paced, ever-evolving environment with a high degree of ownership and autonomy.

Identify upsell and cross-sell opportunities within existing accounts. Build strong relationships with key stakeholders to ensure customer satisfaction and renewals. Collaborate with customer teams for smooth onboarding and engagement. Develop and execute customized account plans. Act as a trusted advisor to proactively address customer issues. Become a subject matter expert in Gatekeeper's product and VCLM domain. Use data and analytics to monitor account health and identify growth opportunities. Serve as the voice of the customer within Gatekeeper, relaying feedback to product teams.