(fluent English, part-time) Customer Support Consultant (remotely)

Fluency in English (C1 levels) Six+ months of experience in a customer support role Basic understanding of accounting principles Experience with QuickBooks or other accounting software Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Deliver outstanding customer support via calls, chats, and emails Troubleshoot user issues and offer clear, solution-oriented guidance Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists