(fluent English, part-time) Customer Support Consultant (remotely)
Inactive
S
SupportYourAppCustomer Support
Brazil, Colombia, Argentina, Mexico, GMT-3Part-TimeEntry
Salary not disclosed
Job Details
- Languages
- English
- Experience
- Six+ months
- Required Skills
- AccountingFluency in EnglishResearch skillsCRMAnalytical thinkingCustomer support
Requirements
- Fluency in English (C1 levels)
- Six+ months of experience in a customer support role
- Basic understanding of accounting principles
- Experience with QuickBooks or other accounting software
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via calls, chats, and emails
- Troubleshoot user issues and offer clear, solution-oriented guidance
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
