Senior Product Manager (Billing)

Over five years experience as a Product Manager delivering end-to-end outcomes (discovery, delivery, launch, iteration) in a cross-functional environment. Strong domain experience in payments and billing, such as merchant acquiring/gateway models, transaction-based fees, residuals/commissions, blended/interchange-plus pricing constructs, partner/channel billing, and invoicing/reconciliation workflows. Track record leading complex platform initiatives (consolidation, migrations, or core workflow redesigns) in environments where accuracy, auditability, and operational resilience are critical. Strong technical fluency: able to work with Engineering on APIs, integrations, data models, data analysis, event style thinking, and non-functional requirements (reliability, scalability, security, observability). Data-driven approach to diagnosing and preventing billing issues typical in payments, and to measuring product performance. Excellent stakeholder management and communication skills, with experience partnering across Engineering, Finance, Support, Legal/Compliance, Sales, and partner facing teams. Strong written communication skills for PRDs, user stories, release notes, enablement materials, and operational documentation.

Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio. Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams. Define and maintain clear product requirements for payments billing use cases. Partner with Engineering to deliver the new billing engine and single customer billing view. Guide consolidation of existing billing workflows into the unified model. Work closely with stakeholders to ensure correct application of tax rules. Encourage governance and controls that reduce commercial and financial risk. Drive launches and adoption that include release planning, documentation, enablement for internal teams, and operational runbooks. Monitor and improve outcomes using payments-relevant metrics. Act as the Billing domain SME, aligning stakeholders across Engineering, Finance, Sales, Legal/Compliance, and Marketing on changes that affect pricing, fees, customer communications, and financial reporting inputs. Define and evolve hybrid billing capabilities - including SaaS subscriptions, usage-based models, and bundled offerings.