PEC OPT/Patient Engagement Center Advocate

1+ years related experience in a call center, customer service, medical office or as a receptionist. Previous medical office experience preferred. Previous optometric or ophthalmic experience strongly preferred. Ability to multi-task and work multiple computer programs. Ability to adapt to change. Professional in appearance and actions. Logical and Critical thinking skills. Customer-focused with excellent written, listening and verbal communication skills. Enjoys learning new technologies and systems. Detail oriented, professional attitude, reliable. Positive attitude and flexible. Meets attendance and tardiness expectations. Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills. Interpersonal skills. Intermediate to advanced computer operation. Proficiency with Microsoft Excel, Word, and Outlook. Specialty knowledge of systems relating to job function (E360/NextGen or applicable EMR system, credentialing eligibility program, phone system). Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

Respond to incoming phone calls promptly and with exceptional quality. Schedule patient appointments in the EMR system. Document patient requests and pertinent information via EMR. Handle calls efficiently to attain daily call production goals. Coordinate work efforts with other team members. Maintain strong knowledge of site protocols and physician schedules. Adhere to all safety policies and procedures.