Senior Product Specialist, Productivity

5+ years of customer-facing SaaS or technical sales/engineering experience. Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions. Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals. Deep understanding of public safety workflows (PSAP and law enforcement operations) with 5+ years working directly with agencies. Strong presentation and demo skills, tailoring highly technical content. Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs. Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy. Willingness to travel up to 80%.

Lead customer needs discovery with stakeholders and translate pain points into requirements. Deliver customized and technically complex presentations. Develop and present RMS and Dispatch workflows. Own project scoping and SOW development. Provide structured customer feedback for product roadmap conversations. Partner with demo engineers to design scenario-based demos. Build pre-sales strategy with Account Executives. Lead internal coordination for procurement cycles. Track and manage account activity in internal systems. Develop and maintain long-term relationships with agency stakeholders. Represent Axon as a thought leader at national organizations. Inform Axon leadership on market direction and competitive opportunities. Mentor junior advocates. Participate in hiring by evaluating candidates.