Post-Sale Customer Support Specialist
Company:Carazo Enterprise SL
Location:Serbia, EST
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Communication SkillsProblem SolvingAttention to detailCustomer SuccessAccount ManagementFluency in EnglishSales experienceCRMCustomer support
Requirements:
Fluent English (C1 level or higher). At least 2 years of experience in post-sale customer support, account management, or customer success. Experience in sales, upselling, or client reactivation. Strong communication skills with a customer-first mindset. Resilient mindset with strong problem-solving abilities and attention to detail. Experience with CRM tools (HubSpot) and remote collaboration tools. Based in Europe with the ability to work U.S. (EST) hours.
Responsibilities:
Act as primary contact for post-sale customer inquiries. Confirm product deliveries and resolve issues. Maintain high customer satisfaction and loyalty. Proactively reconnect with clients for repeat purchases. Identify upsell and cross-sell opportunities. Log customer interactions in CRM (HubSpot). Collaborate with sales, logistics, and support teams. Share customer insights for retention strategy improvement.
