Post-Sale Customer Support Specialist

Fluent English (C1 level or higher) At least 2 years of proven experience in post-sale customer support, account management, or customer success Experience in sales, upselling, or client reactivation Strong communication skills with a customer-first mindset Resilient mindset with strong problem-solving abilities and attention to detail Experience working with CRM tools (HubSpot) Experience working with remote collaboration tools Based in Europe with the ability to work U.S. (EST) hours Ability to manage multiple clients and priorities across different time zones

Act as the primary point of contact for post-sale customer inquiries and ongoing support. Confirm product deliveries and resolve any issues in a timely, professional manner. Maintain high levels of customer satisfaction, trust, and long-term loyalty. Proactively reconnect with existing clients to encourage repeat purchases and reactivation. Identify upsell and cross-sell opportunities and present offers using a consultative, non-intrusive approach. Accurately log customer interactions, feedback, and opportunities in the CRM (HubSpot). Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations. Share customer insights and feedback to support continuous improvement of retention strategies.