Scheduling Coordinator (Property Insurance Claims) - Work from Home / Dayshift
Company:Twoconnect
Location:Metro Manila, Philippines, PHT
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Project CoordinationOperations ManagementMicrosoft ExcelMicrosoft OfficeDocumentationAttention to detailOrganizational skillsTime ManagementWritten communicationStakeholder management
Requirements:
Bachelor’s degree in Business, Construction Management, Operations, or a related field. 3–5 years of experience in administration, scheduling, repair coordination, or insurance support roles. Experience working with trades, assessors, or claims personnel in a fast-paced environment is highly regarded. Excellent organizational and time management skills with strong attention to detail. Ability to work independently and collaboratively in a dynamic team environment. Strong written communication skills for internal reporting and documentation. Confident in managing multiple stakeholders, including trades, clients, and third-party providers. Experience with job management or scheduling systems (e.g., Simpro, ServiceM8) preferred. Understanding of the property repairs or insurance repair industry is advantageous. Proficiency in Microsoft Office (Excel, Outlook, Word) and general digital literacy. Proactive mindset with a commitment to efficiency and high-quality outcomes.
Responsibilities:
Coordinate repair claims, schedule assessments, and liaise with trades and assessors. Ensure smooth job progression from start to finish. Assist with new claims by supporting assessment scheduling, coordinating site visits, and managing follow-ups. Coordinate trades for repairs, ensuring jobs are scheduled, tracked, invoiced, and closed out efficiently. Support 'Make Safe' emergency repair allocations, ensuring trades are on-site within 4 hours. Manage documentation, ensuring critical path updates are accurately maintained and job files are complete. Liaise with trades, assessors, and internal teams to confirm availability, repair timelines, and next steps. Proactively manage delays, cancellations, or scope changes by rescheduling and escalating. Assist with increasing claims volume by identifying process efficiencies and reducing administrative delays. Provide reporting and note-taking support for the core operations team. Maintain clear internal records for job progression, repair milestones, and trades deployment. Monitor KPIs and SLAs to ensure compliance with service delivery timeframes. Support invoice verification, contractor follow-up, and document collection for job closure accuracy. Help identify and implement operational improvements for better team efficiency and job turnaround time.
