Claims & Scheduling Coordinator (Property Insurance) - Work from Home / Dayshift
Company:Twoconnect
Location:Metro Manila, Philippines, PHT
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Project CoordinationOperations ManagementMicrosoft ExcelMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationStakeholder management
Requirements:
Bachelor’s degree in Business, Construction Management, Operations, or a related field 3-5 years of experience in administration, scheduling, repair coordination, or insurance support roles Experience working with trades, assessors, or claims personnel in a fast-paced environment Excellent organizational and time management skills Strong attention to detail Ability to work independently and collaboratively Strong written communication skills Confident in managing multiple stakeholders Experience with job management or scheduling systems preferred Understanding of the property repairs or insurance repair industry advantageous Proficiency in Microsoft Office (Excel, Outlook, Word) General digital literacy Proactive mindset
Responsibilities:
Coordinate repair claims Schedule assessments and site visits Liaise with trades, assessors, and internal teams Manage job progression from start to finish Support 'Make Safe' emergency repair allocations Manage documentation and maintain critical path updates Proactively manage delays and escalations Identify process efficiencies Provide reporting and note-taking support Monitor KPIs and SLAs Support invoice verification and job closure accuracy Identify and implement operational improvements
