Customer Claims Representative (Pet Insurance) - Work from Home / Dayshift

At least 3 years of relevant experience Excellent verbal and written English communication skills Demonstrated experience in handling inbound and outbound phone calls Strong active listening skills with an empathetic approach Patience and conflict resolution abilities High attention to detail and accuracy Strong organizational and time management skills Critical thinking abilities Prior insurance knowledge is beneficial A proactive and customer service-oriented mindset

Respond to inbound customer inquiries regarding claim payment status Make outbound calls to customers, veterinary practices, and other stakeholders Sort, scan, and process new claims Prepare claim-related letters and payments Handle returned and incomplete claims Provide additional information and follow up on outstanding requests Respond to general inquiries via email and phone Maintain and update claim reports Retrieve and save claim-related information Investigate and resolve claims without historical records Communicate declinature decisions Update internal systems with relevant notes and documentation