Director, Digital Health Strategy & Operations

BA, MBA Preferred. Minimum of 5–9+ years of experience in strategy, operations, DTC or e-commerce operations, or complex program leadership. Demonstrated experience structuring and driving multi-stakeholder initiatives. Digital health experience required. Strong operational design instincts. Excellent communication and executive presence. Experience managing external vendors, service providers, or partnerships. Ability to bring structure to ambiguity, lead through influence, and make decisions. Highly analytical mindset.

Develop and maintain the operational roadmap for new services and category expansion. Establish and maintain governance structures for new initiatives. Serve as the primary operational owner for external partners. Define KPIs across customer flows, partner performance, fulfillment cycles, and service throughput. Collaborate with Compliance and Legal to ensure workflows meet regulatory and eligibility requirements.