Care Coordinator
Location:United States
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Communication SkillsMicrosoft ExcelCustomer serviceOrganizational skillsMultitasking
Requirements:
Bachelor's Degree or 2 years relevant experience in service-based environment preferred 1+ years of experience in either Tech Support, Call Center Support, or Customer Service Empathetic critical thinking Thrive in a fast-paced environment Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality Ability to listen and type, and talk and type, simultaneously Excellent written and verbal communication Proficient use of Google Suite (Docs, Sheets, Slides)
Responsibilities:
Provide exceptional customer support Drive member engagement from enrollment through program completion Collaborate with Physical Therapists and be a trusted go-to resource for members Establish human connections with members and provide personalized support Leverage technology & internal teams to answer member questions and resolve challenges Participate in outreach campaigns Learn individual member communication preferences and tailor interactions
