Tech Admin (Technical Support Specialist)

2+ years experience in a technical support, systems administration, or similar role. Proficiency in English at a B2 level or higher. Strong learning agility and the ability to quickly pick up new tools and technologies. Excellent communication skills, both written and verbal. Attention to detail and strong documentation skills. Experience with CRM administration and automation tools (Nice to Have). Experience with Twilio, Aircall, Front, Stripe, or Google Apps Script (Nice to Have).

Handle technical requests in chats, troubleshoot issues, set up equipment, and investigate automation or tool-related problems. Manage onboarding/offboarding: set up and deactivate user accounts, ensure proper tool access. Administer key tools: maintain and configure HubSpot, Twilio, Aircall, Front, Stripe, etc and related integrations. HubSpot support: set up automations, workflows, and reports, etc. Automate processes: build and maintain automations via Zapier, n8n, native tools, or Google Apps Script.