Lead Telephony Engineer - Brazil

Bachelor's degree in computer science, information technology, or related field (or equivalent experience) 8+ years' experience with any of the VOIP based solutions like Avaya, Genesys, Cisco, Five9, Asterisk, etc. (Preferred Avaya) Experience with SIP flows and signaling Ability to quickly learn new technologies and take lead/responsibility for solution deployments Maintain telephony knowledge base Experience with Linux OS Excellent problem-solving and communication skills Scripting and automation (e.g., Python, PowerShell, Terraform) is good to have Familiarity with DevOps and CI/CD concepts is good to have Understanding of telephony security principles and best practices is good to have Experience with containerization and orchestration (e.g., Docker, Kubernetes) is a plus Understanding of cloud platforms (e.g., AWS, Azure, GCP) is a plus

Provision, configure, and maintain a telephony environment platform like Avaya Deploy and monitor the solution Understand SIP based protocols and debugging Understand SBC Understand telephony protocols and procedures Understand security best practices related to access controls, encryption, and identity management Ensure compliance with industry regulations and internal security policies Proactively monitor solutions and detect and respond to performance and security issues Configure and monitor alerting systems Establish and test backup and disaster recovery procedures for telephony resources Ensure data integrity and availability Maintain clear and up-to-date documentation of architecture, processes, and procedures Share knowledge with team members Collaborate with development, operations, and security teams Participate in on-call rotation for incident response Develop and maintain automation scripts