Partner Success Manager
Company:ZayZoon
Location:Calgary
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementPeople ManagementJiraCross-functional Team LeadershipOperations ManagementRESTful APIsMentoringStakeholder managementSaaSCoachingRelationship buildingProcess improvementTechnical supportCRM
Requirements:
5+ years of experience in technical implementations, professional services, or partner success within SaaS. 3+ years leading people or teams. Deep expertise with API integrations, technical troubleshooting, and system workflows. Strong program and project management capabilities. Demonstrated experience building and scaling operational processes. Proven ability to train, coach, and mentor technical teams. Excellent communication, stakeholder management, and relationship-building skills. Proficiency with CRM, ticketing, and collaboration tools (e.g., HubSpot, Jira, Slack).
Responsibilities:
Lead, mentor, and develop the Partner Success team. Serve as the primary escalation point for partner or technical issues. Oversee end-to-end delivery of complex partner integrations. Act as a senior technical resource and Subject Matter Expert (SME). Ensure operational consistency across implementation, support, and partner enablement. Work closely with Product and Development to influence roadmaps. Partner with Success, Partner Sales, and Customer Care for alignment. Build and maintain strong relationships with key partners. Identify opportunities to improve workflows, tools, and systems. Own and refine success metrics for the Partner Success function. Identify emerging trends, risks, and opportunities across the partner ecosystem.
