Developer Relations Engineer (API)

5+ years experience supporting developers through API integrations. Deep understanding of REST APIs, JSON format, authentication methods, and webhooks. Ability to read, write, and debug sample code (Python, cURL, or similar). Strong troubleshooting skills with the ability to quickly analyze payloads, requests, and error responses. Excellent communication skills for explaining technical concepts clearly and confidently. Familiarity with Postman, Swagger, JIRA, integration architecture, and SIEM tools like Datadog. Proficiency in written communication platforms such as Zendesk, WordPress, or equivalent tools. Previous experience building integrations to various 3rd party software applications.

Become the go-to authority on the API, schemas, data relationships, and webhook/event behavior. Guide customers through authentication, calling endpoints, structuring payloads, retrieving data, and pushing updates. Provide step-by-step support via email or live calls for external developers. Perform demos showcasing Logicgate’s API. Gather feedback from customers and create stories for the Product Team. Review payloads, headers, logs, and webhook events to identify root causes of issues. Reproduce customer problems and provide clear explanations, fixes, and example working requests. Escalate complex API issues or enhancements to Engineering with concise technical detail. Produce practical developer assets including cURL and Python examples, Postman collections, Help Center articles, API release notes, integration walkthroughs, and video guides. Maintain and improve API-facing content. Work closely with Engineering to report bugs, propose API improvements, and validate edge cases. Collaborate with Product, Support, and Customer Success to ensure a smooth integration experience.