Client Success Specialist

3–6 years of audit experience (Big 4, mid-tier, or equivalent). Experience outside traditional audit—startup, client-side, consulting, or adjacent roles. Strong written and verbal communication skills. Comfort with ambiguity and rapidly evolving priorities. Evidence of building something: processes, teams, products, or companies. Genuine interest in AI and willingness to learn our tools deeply. Experience working at a startup and thriving in the chaos. Side projects, investments, or entrepreneurial experiments. Active use of AI tools in your current work. Ability to speak both “audit” and “operations” fluently. Motivation driven by impact rather than title.

Own client relationships from kickoff through renewal. Lead onboarding and training for new clients on our AI audit platform. Serve as the first call when something breaks, confuses a client, or needs escalation. Surface feedback, pain points, and feature requests to the product and engineering teams. Identify expansion opportunities and support account growth conversations. Jump into active audit engagements to support the team when needed. Review AI-generated workpapers and deliverables for quality and completeness. Build and maintain operational processes, documentation, and playbooks. Support sales calls and demos as part of the broader go-to-market motion. Take ownership of problems and workflows that do not yet have an owner. Step into whatever role is required to keep the company moving forward.