Recoveries Advocate
Company:
Location:Santa Monica, CA; Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; Bangalore, India
Languages:English
Skills:
Communication SkillsProblem SolvingCustomer serviceMentoringAttention to detailWritten communicationMultitaskingAdaptabilityRelationship buildingTeamworkVerbal communicationTroubleshootingActive listening
Requirements:
Quality typing skills and ability to work with online tools Strong decision making and conflict resolution skills Willingness to work a flexible schedule Ability to communicate clearly and professionally verbally and in writing Ability to handle customer complaints Good work ethic and a team player Ability to work onsite if needed
Responsibilities:
Work with the customer to resolve issues affecting repayments Strictly adhere to call quality and performance standards Efficiently and promptly resolve customer concerns and questions Build a good standing relationship with our customers Follow communication procedures, guidelines, and policies Provide accurate and complete information by using our communication methods Work with the Recovery Team Lead to ensure proper service to customers is being delivered Provide feedback and ideas on the efficiency of the customer service processes Reliably fulfill duties during scheduled shifts Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time
