CX Associate at Aios Medical (Remote, US Hours, $21k/yr total comp inc equity)
21000 USD per year
Company:Aios Medical (YC W20/S21)
Location:Philippines, EST, BST
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
DocumentationCommunication SkillsAnalytical SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingComplianceAdaptabilityProblem-solving skillsFluency in English
Requirements:
- Fluent in English
- Highly organized and able to complete multiple projects concurrently
- Calmly handle uncertainty and rapidly changing situations
- Put the patient first
- Meticulous and precise work
- Autodidact with speed and resourcefulness
- Intense work ethic
- 2+ years relevant experience (Nice to Have)
- 1+ year(s) in Care Coordination / Medical Assistance / Medical Billing / Customer Experience / Customer Success / Customer Support (Nice to Have)
- Degree in Nursing, Pharmacy, or similar medical field (Nice to Have)
- Experience building systems and comfort with no-code tools (Nice to Have)
Responsibilities:
- Ensure Clinician team has all necessary information in EHR
- Coordinate care and resolve patient issues
- Liaise between pharmacies and clinic for timely medication delivery
- Provide excellent customer support and timely assistance
- Own the customer experience end-to-end
- Handle phone calls upon customer request
- Provide feedback for product improvement
- Complete required certification courses on time
