Triage Specialist - Illinois
17 - 25 USD per hour
Company:QualDerm Partners
Location:Illinois, United States
Languages:English
Seniority level:Middle, 3 years minimum
Experience:3 years minimum
Skills:
DocumentationMicrosoft Office SuiteCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingQuality AssuranceInterpersonal skillsProblem-solving skillsCritical thinkingTeamworkResearchVerbal communicationActive listeningData entryData management
Requirements:
High School Diploma or higher 3 years minimum experience as a Medical Assistant CCMA/RMA Certification preferred Experience with answering phones, voicemails Knowledge of medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations Experience with charting and patient scheduling
Responsibilities:
Answer incoming phone calls and return voicemails. Address patient questions, provide guidance, or direct calls. Identify and relay stat or emergent situations to providers. Communicate pathology and biopsy results to patients. Coordinate follow-up visits or minor procedures. Manage refill requests. Evaluate and document wound concerns, escalating when necessary. Navigate EMA/EMR systems for faxes, tasks, chart updates, and documentation. Create new patient charts and schedule appointments. Provide patient education. Document all patient interactions thoroughly in EMA. Schedule surgeries and procedures. Prioritize skin cancers based on type, subtype, size, location, and aggressiveness. Explain Mohs procedures and set expectations. Conduct pre-operative assessments and coordinate necessary prescriptions. Manage pre-certification and prior authorization requirements. Monitor and respond to incoming emails.
