Technical Program Manager-Trust and Reliability

Direct experience with cloud-native architectures (AWS preferred). Demonstrated experience leading or coordinating incident response efforts. Proven experience leading at least one full audit cycle for a major compliance framework (PCI DSS Level 1 or SOC2 Type II). Expertise in using compliance automation software (e.g., Drata, Vanta). Expert-level proficiency in configuring and managing incident management platforms (e.g., PagerDuty, Opsgenie). Advanced ability to query and analyze data in observability platforms (e.g., Datadog, Splunk). Working knowledge of secure SDLC practices. Experience working within or closely with Engineering teams. Experience in the credit card payment services industry. Exceptional leadership and communication skills. A talent for influencing without direct authority. A deep understanding of risk management principles. Strong organizational skills. Leverage AI to evaluate documents, reports, find gaps, and evaluate readiness. A continuous improvement mindset. Experience presenting complex technical and compliance topics to both executive and engineering audiences.

Lead and manage the end-to-end incident response process as the on-call Incident Manager. Own the post-incident lifecycle by facilitating blameless post-mortems and Root Cause Analyses (RCAs). Own and advance the company's Business Continuity and Disaster Recovery (BC/DR) program. Drive the maturity of our PCI DSS and SOC2 compliance programs by translating requirements into actionable engineering work and managing the collection of audit evidence.