Oversee project execution end-to-end: scoping, planning, scheduling, budgeting, RAID oversight, standups, and reporting. Act as the primary business analyst: capture needs, translate them into user stories/epics, define acceptance criteria, map processes, and identify operational gaps. Lead readiness efforts: coordinate UAT cycles, manage testing, prepare cutover plans, and track KPIs/OKRs. Formalize operational frameworks: build RACIs, define change control paths, maintain privacy and risk documentation, and organize the delivery knowledge base. Create automations, dashboards, and workflow enhancements to optimize decision-making and reduce manual PM overhead.