Payments Manager

At least two years experience in a support based or technical role within the payments industry. Understanding of payments eco-system and terminology. Technical experience of working with gateway plug-ins, APIs, WooCommerce and WordPress. Ability to liaise with multiple stakeholders. Analytical mindset with ability to review data, diagnose problems and recommend fixes. Strategic thinker who can understand long term goals and devise plans. Self-starter with exceptional organisational skills. Willingness to learn all about Zap products and services. Familiarity with Google Workspace, Laravel and Open Banking/Acquiring industries is a plus.

Become the payments expert within the business. Analyse Zap Pay’s tools and recommend improvements. Help onboard new clients, submitting applications. Work with Acquirers and in-house support teams to monitor the transition period. Address any issues or concerns raised by clients promptly and effectively. Act as the main point of contact between clients and Zap. Engage necessary internal teams where appropriate. Ensure communication in both directions is open and transparent.