Case Manager

Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with possibility of afternoons, evenings, and/or Saturday mornings. 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations. Experience working in a remote setting. Working knowledge of government and community resources related to social determinants of health. Excellent oral and written communication skills. Positive interpersonal skills required. Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet. Bilingual (English/Spanish) is a plus.

Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral linkage. Oversee the development of client care plans and goal settings. Offer services where the member resides, seeks care, or finds most easily accessible. Connect clients to other social services and supports. Advocate on behalf of the client with health care professionals. Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles. Conduct outreach and engagement activities and log activity in the CRM system. Evaluate client's progress and update SMART goals. Provide mental health promotion. Arrange transportation. Complete all documentation and outcome measures within established timeframes. Maintain up-to-date patient health records in EMR and other business systems. Complete monthly reporting for program compliance. Attend assigned training.