Business Analyst

Bachelor’s Degree (and/or Post Graduate Degree) in Business or a related field. 3 to 5+ years of experience as a Business Analyst or Integration Analyst with a focus on business processes and EDI. Proficient in Cleo Integration Cloud (CIC): cockpit monitoring and studio configuration. Expertise in business process analysis and improvement (order-to-cash, procure-to-pay, logistics operations). Proficiency in ERP systems: SAP, NetSuite, Oracle, Infor, Microsoft Dynamics. Familiarity with EDI standards: X12, EDIFACT. Experience with API integration flows. Strong problem-solving skills and process bottleneck analysis. Ability to document processes, create flowcharts, and communicate effectively with stakeholders.

Analyze and document business processes reliant on EDI workflows; identify opportunities for automation and enhancement. Translate business requirements into functional specifications for EDI integrations utilizing Cleo Integration Cloud (CIC) and ERP systems. Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with operational goals. Lead business process mapping and gap analysis to ensure internal systems meet external partner requirements. Act as the business process expert in integration projects involving ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics). Ensure data integrity and compliance between Cleo-integrated systems and core business applications. Monitor, troubleshoot, and continuously improve EDI processes to minimize errors, delays, and manual interventions. Maintain comprehensive documentation of business workflows, EDI mappings, partner specifications, and exception handling procedures. Collaborate with IT and business leaders to assess the impact of requirement changes on operational workflows and key performance indicators (KPIs).