- Own customer-facing training end to end and serve as the primary point of contact for training engagements.
- Learn the product and each customer's configuration to build and facilitate curriculum for internal teams and external customers.
- Develop and maintain exercises, job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to keep curriculum current.
- Deliver customer-specific virtual and on-site training tailored to customer configurations and skill levels.
- Manage training schedules and deployment across customer accounts.
- Gather feedback and performance data from training sessions and use it to refine content and delivery methods.
- Consult with customers and internal teams on training scope and approach for projects with unique or complex requirements.