Legal Operations Specialist

2+ years of experience in Legal Operations, as a paralegal, or similar role within an in-house legal department or law firm Proficiency with productivity and legal tech tools (Slack, Google Suite, DocuSign, Adobe, SimpleLegal, Zip, Zendesk, and contract management software) Proven project management skills and comfort collaborating cross-functionally Excellent organizational skills, attention to detail, and the ability to manage many moving pieces at once Clear and confident communication skills Operates well with autonomy and in ambiguous situations, without needing highly defined tasks

Serve as the first point of contact for all Legal and Legal Ops requests Keep Legal humming by coordinating team agendas and meetings, and tracking Legal’s software subscriptions and renewals Manage updates to our external facing legal terms (e.g. Terms of Service, Privacy Policy) Maintain and improve our SOPs, playbooks, and internal documentation Keep records, trackers, and files organized and up to date Lead team-wide initiatives such as team feedback cycles, OKR planning and tracking progress, and technology implementation Help onboard new firms to our e-billing software, create new matters for billing, and enforce Mercury’s engagement letters and timekeeper rate approvals Address invoicing questions and coordinate with internal teams to resolve issues Enforce Mercury engagement letters, billing guidelines and pricing discounts Manage updates, troubleshooting, and vendor relationships for our legal tech stack Train the team on tools and optimize usage Identify opportunities to automate or streamline workflows Onboard and train new members of the Legal team Create helpful resources and deliver ongoing training