Mercury

πŸ‘₯ 501-1000πŸ’° Secondary Market almost 3 years agoFinancial ServicesBankingInsurTechInformation TechnologyFinTechπŸ’Ό Private Company
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Mercury is a FinTech company providing FDIC-insured accounts, virtual and physical debit cards, and international wire transfer services, specifically designed for startups. We occupy a unique space in the financial services industry, offering seamless integrations with popular tools like QuickBooks and Stripe, alongside a robust API for developers. Our commitment to startups extends beyond banking; we offer programs connecting founders with investors and mentors to foster growth. Our engineering team utilizes a modern tech stack including Google Tag Manager, Global Site Tag, nginx, Cloudflare (hosting and DNS), and Amazon Web Services (Virginia Region). We embrace open-source technologies and encourage our engineers to continuously learn and contribute to the community. We value collaboration, quality, and clear communication. Our engineering culture emphasizes deliberate practice and provides ample opportunities for growth and mentorship, as demonstrated by our Engineering Training Internship program. Mercury is a rapidly growing company with a substantial funding history, boasting over 500 employees and a strong presence in the San Francisco Bay Area. Our commitment to innovation and the startup ecosystem makes us a compelling employer for those seeking a dynamic and impactful career in FinTech. We offer a range of remote work options within the US and Canada. We're proud of our innovative approach to banking and our commitment to our employees and the startup community we serve. Our focus on cutting-edge technology and collaborative work environment makes Mercury a great place to build a challenging and rewarding career.

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πŸ“ United States, Canada

πŸ’Έ 239000.0 - 298800.0 USD per year

πŸ” Fintech

  • Experience managing a developer tooling and/or building products for developers
  • 4+ years managing software engineering teams (experience leading remote-first distributed teams is a plus)
  • 3+ years experience as a software engineer (Haskell/functional language experience a plus)
  • Instrumenting the SDLC, ensuring we have effective quantitative and qualitative ways of understanding our engineers’ speed, quality, and enjoyment of their work.
  • Adopting and evangelizing a product-centric approach to improving the effectiveness of our backend engineers through the introducing of novel tools and methodologies.
  • Guiding the organization through adoption of solutions, and championing their integration across Mercury’s broader engineering team, and graceful sunsetting of legacy solutions we wish to move past.
  • Cultivating a trusting, psychologically safe, and challenging culture on your team.
  • Working with other Infrastructure, Stability, and Developer Experience leaders, Product Management, and other stakeholder teams on setting the long term vision for and defining what the software development journey looks like at Mercury.

Backend DevelopmentLeadershipPeople ManagementProduct ManagementSoftware ArchitectureUser Experience DesignCross-functional Team LeadershipStrategyHaskellCommunication SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsMentoringTeam managementSoftware Engineering

Posted 5 days ago
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πŸ“ United States, Canada

🧭 Internship

πŸ’Έ 55.0 USD per hour

  • Experience using the Haskell programming language, or a strong desire to learn it, and have some familiarity with SQL.
  • Experience with the TypeScript programming language.
  • Collaborate with data analysts to spec and build features that draw new customers to our product.
  • Provide a backend to our mobile and web frontends, to do things like search transactions or send wire transfers.
  • Build admin tools to increase the efficiency of day-to-day support operations, like identifying fraudulent customers or managing accounts.
  • Integrate with third-party APIs, to do things like send checks or validate SWIFT codes.

Backend DevelopmentSQLFrontend DevelopmentFull Stack DevelopmentTypeScriptHaskell

Posted 6 days ago
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πŸ“ Canada, United States

🧭 Internship

πŸ’Έ 55.0 USD per hour

  • Experience with the TypeScript programming language
  • Experience with React is a plus
  • Work on a beautiful app
  • Push the limits of TypeScript
  • Exercise ownership over the product

Frontend DevelopmentReact.jsTypeScriptCommunication Skills

Posted 6 days ago
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πŸ“ United States, Canada

🧭 Internship

πŸ’Έ 55.0 USD per hour

  • Experience using the Haskell programming language, or a strong desire to learn it
  • Some familiarity with SQL.
  • Collaborate with data analysts to spec and build features that draw new customers to our product.
  • Provide a backend to our mobile and web frontends, to do things like search transactions or send wire transfers.
  • Build admin tools to increase the efficiency of day-to-day support operations, like identifying fraudulent customers or managing accounts.
  • Integrate with third-party APIs, to do things like send checks or validate SWIFT codes.

Backend DevelopmentSQLTypeScriptHaskell

Posted 6 days ago
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πŸ”₯ Support Team Lead
Posted 11 days ago

πŸ“ United States, Canada

🧭 Full-Time

πŸ’Έ 103900.0 - 129800.0 USD per year

πŸ” Fintech

  • 2+ years of experience leading customer support or other user-facing teams, preferably in high-growth technology companies
  • Expertise in adding structure for support teams growing quickly
  • Enjoy teaching and mentoring others on how to become really skilled at support
  • Feel highly confident working with tickets that deal with API issues, banking system errors, or other problems of a fairly technical nature, as well as have previous experience partnering cross functionally with engineering and product teams
  • Comfortability navigating data visualization tools (Tableau, Looker, Metabase, etc.)
  • Can execute complex operational projects that affect multiple teams
  • Consistently exercise empathy while helping entrepreneurs build successful businesses.
  • Can break down hard problems into clear, understandable pieces, and excel at using data to drive decisions (even when the data is not perfect)
  • Always question the first answer, and enjoy going levels deeper to find all the edge cases
  • Show rigor when designing new processes, and put a high bar on the quality of your work
  • Exercise creativity while working within difficult constraints
  • Hire, mentor, and manage a customer support team that excels in product knowledge, user support, and the US banking system
  • Own team performance management by setting clear goals, tracking key metrics, and driving continuous improvement on the team
  • Foster a culture of continuous learning and professional growth within your team, providing regular feedback and coaching
  • Refine and evolve our support processes, building workflows that drive efficiency and effectiveness across the organization
  • Work with engineering, product, and banking partners to resolve complex issues, improve our product based on Customer Support interactions, and implement changes that make for a better customer experience
  • Champion our customers by advocating for their needs with data-driven insights and compelling narratives
  • Be ready to dive into tickets alongside your team during peak times or critical issues, be a sounding board for escalations and help wherever the team needs as a leader on the front-lines

LeadershipData AnalysisPeople ManagementAPI testingCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceEmpathyCross-functional collaborationData visualizationTeam managementProcess improvementFinancial analysisCustomer support

Posted 11 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 154100.0 - 214000.0 USD per year

πŸ” Fintech

  • Have active FINRA Series 7 and 24 licenses. Series 27 and/or 65/66 strongly preferred.
  • Have 5 years of firsthand experience with operational management processes at a fintech or other financial institution, with 3 years of direct exposure to broker-dealer and/or RIA operations
  • Have significant understanding of SEC and FINRA rules that govern operational integrity, customer protection, and supervision
  • Have demonstrated experience partnering effectively with Engineering, Product, and Design teams to drive outcomes
  • Enjoy learning new systems and processes in a fast paced environment
  • Have excellent written and verbal communication skills
  • Stay calm and collected while balancing multiple priorities
  • Feel confident talking with partners
  • Be obsessed with quality
  • Oversee the existing operations workflows for the Treasury product including onboarding, money movement, and partner requests.
  • Lead the development and improvement of all core brokerage operations functions including account onboarding and approvals, trade processing, reconciliation, ACAT support, cashiering, and reporting
  • Mentor, coach, and support a team that handles a variety of manual processes, as well as upholding our SLAs
  • Supervise licensed operations staff across Mercury functions (directly or through a matrixed structure)
  • Improve team efficiency and effectiveness by setting and tracking performance metrics
  • Partner cross-functionally to improve our processes, investigate thorny technical issues, and identify bugs
  • Collaborate with our product partners to make product or process changes that help our users while staying compliant with regulations
  • Help the team work towards extremely high standards on response quality, and create genuine customer love
  • You’ll help build the knowledge base for how our partnerships work
  • Monitor volume, identify trends, and build out reporting

Product OperationsCross-functional Team LeadershipOperations ManagementFinancial ManagementCompliance

Posted about 1 month ago
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