Community Support Lead Care Manager - Remote CALIFORNIA

3–5 years in case management, social services, or healthcare Familiarity with Medi-Cal, CalAIM, and Community Supports programs Knowledge of healthcare systems, managed care operations, and local community resources Strong communication, empathy, cultural competence, and teamwork skills Proven time management and attention to detail Competence in using case management software, EHR systems, and related tools

Conduct comprehensive member needs evaluations Develop tailored care plans Arrange all aspects of member care Perform empathetic assessments of members' lived experiences Maintain close communication with members Serve as a bridge between members and community resources Advocate for timely treatments and access to care Act as the central communication hub Maintain accurate documentation Collect and analyze feedback for care improvement Remain current on Medi-Cal and CalAIM policies Participate in professional development Provide mentorship and support to other Care Managers Assist in onboarding new team members Support program initiatives and special projects