Bilingual (French & English) Outbound Sales Agent - Optimy.ai
Company:Kognitive Sales Solutions
Location:Canada
Languages:English, French
Seniority level:Entry, 1-2 years
Experience:1-2 years
Skills:
Communication SkillsCustomer serviceOrganizational skillsWritten communicationMultitaskingLead GenerationNegotiation skillsVerbal communicationSales experienceCRM
Requirements:
1-2 years of experience in customer service, inside sales, or call center role. Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket). Excellent verbal and written communication skills. Strong organizational skills and ability to manage multiple tasks. Proven ability to meet or exceed appointment-setting quotas. Bilingual (English and French) considered an asset. Experience in both sales and service BDC functions. Familiarity with digital retailing tools and chat platforms.
Responsibilities:
Monitor website traffic and engage potential candidate interactions. Deliver pre-sale experiences by understanding customer needs. Meet or exceed sales and appointment-setting metrics. Respond promptly to incoming leads, phone calls, and chats. Conduct outbound calls for equity mining, lease retention, and service reminders. Schedule qualified appointments and record information in CRM. Maintain follow-up with unsold leads and no-show appointments. Log and update customer interactions in CRM and BDC systems. Follow established scripts and adapt to each customer.
