Program Manager, Developer Community

4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment. Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives.) Proven success managing multiple stakeholders and leading projects across teams with different priorities. Strong skills in process design, documentation, and continuous improvement. Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives. Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs.)

Own the Twilio Champions brand ambassador program end-to-end. Design and implement scalable systems for community operations, engagement tracking, and reporting. Manage cross-functional projects such as community platform enhances, recognition programs, or meetup initiatives. Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals. Drive strategic alignment by helping to create structured plans, metrics, and feedback loops. Develop and maintain program insights in partnership with Marketing Strategy and Analytics. Mentor and guide others in project management best practices, operational excellence, and stakeholder management.