Developer Support Technician - Remote (South Wales) Evenings Required

Experience in a customer-facing role Ability to think clearly and make decisive actions in high-stress situations Strong analytical mindset Commitment to proactive monitoring and resolution of issues Capability in connecting to and diagnosing server faults Performing basic network debugging Familiarity with scripting for automation and troubleshooting

Daily operations of the Mission Control Centre (MCC) Monitoring live services and managing incident response Ensuring optimal performance across all platforms Responding to customer requests and tickets within SLA Minimizing downtime and impact on player experience Diagnosing and troubleshooting issues Restoring backend services quickly during incidents Operating customer games on their behalf (chat moderation, item restoration, appeals, player support)