Developer Support Technician - Remote (South Wales) Evenings Required

Experience in a customer facing role Ability to think clearly and make decisive actions in high-stress situations Strong analytical mindset Commitment to proactive monitoring and resolution of issues Demonstrated capability in essential technical tasks Connecting to and diagnosing server faults Performing basic network debugging Familiarity with scripting for automation and troubleshooting

Daily operations of the Mission Control Centre (MCC) Monitoring live services Managing incident response Ensuring optimal performance across all platforms Responsible for customer requests and tickets within committed SLA response times Deliver outstanding customer experience Create, refine, and follow policies and procedures for incident management Diagnose and troubleshoot issues Utilize monitoring tools to identify root causes Perform basic debugging Operating customer's games on their behalf