SDR Operations Manager

At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the SDR team Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company Experience optimizing and rolling out new technology, workflows, and processes within a sales organization Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment Experience establishing benchmark KPIs and working with business leaders to regularly assess performance Use a data-driven approach to identify areas of improvement and focus for SDR leadership An ability to think strategically, act tactically and write effectively A creative problem solver that identifies new and innovative ways to drive sales productivity A strong project manager who enjoys 'making things better' Enjoys working cross-functionally and building strong relationships with various stakeholders across the business Demonstrates exceptional organizational skills and attention to detail Experience with the B2B sales process and the tools it takes to succeed

Optimize and improve existing SDR processes for scalability Partner with SDR leaders to provide productivity gains and higher quality pipeline generation Design and govern lead management, routing, and qualification processes Create and support regular business reporting needs and SFDC dashboards Partner with Insights and BI teams to ensure correct data collection Partner directly with Sales and Marketing leadership to define and refine Go-to-Market strategy Own the Quarterly Business Review (QBR) process Anticipate scaling needs by delivering tools, processes, strategy, and analytics Provide real-time support for the SDR tech stack and troubleshoot issues Evaluate, refine, and identify opportunities in the technology stack, processes, and workflows Develop strong relationships with the SDR team to implement best practices Partner with the Enablement team to roll out and improve training and adoption of tools and processes Be the 'go to person' for the SDR organization