Operations & Automation Lead

5–8 years experience in operations, business analysis, or workflow design. Strong process-mapping skills; comfortable redesigning end-to-end flows. Familiarity with automation/low-code tools (Tray.io, Zapier, Make, Gumloop, Retool, Airtable). Enough technical fluency to configure APIs, test integrations, and troubleshoot. Product-adjacent mindset: ability to prototype quickly, test with internal “users,” and iterate. Experience in healthcare ops, HR tech, or service logistics is a plus. Strong communicator with empathy for frontline Care Team challenges. Systems thinker: designs processes that connect across teams. Rapid prototyper: builds quick, “good enough now” solutions. Change driver: comfortable training and influencing adoption. Problem chaser: seeks out inefficiencies. Impact over elegance: knows when speed matters more than polish. Clarity creator: documents processes in a way that’s easy to follow, train, and scale.

Map and document core workflows (provider onboarding, scheduling, compliance, reimbursements). Identify bottlenecks, handoff issues, and inefficiencies across Care Ops. Redesign workflows for simplicity, clarity, and scalability. Own and maintain internal documentation for workflows and operational processes. Prototype improvements manually and layer in automation where ROI is clear. Configure light automations in Tray.io, Make, Zapier, Airtable, etc. Partner with Product/Engineering on system or integration work. Stand up dashboards and mini-tools for operational visibility. Handle select technical admin tasks. Lead coordination and operational process setup for new service launches. Define workflows, documentation, and resource needs for new services. Act as translator between operational pain points and technical solutions. Train teams on new processes, gather feedback, and iterate. Define KPIs for workflow health. Track and report efficiency gains from new processes and automations. Monitor Ops dashboards to surface trends and investigate deviations. Conduct ad-hoc investigations into operational issues. Project-manage high-impact initiatives across Care Ops. Lead or co-lead strategic Task Forces with Care Managers.