Clinical Customer Care Associate (Remote)

Posted 9 days agoViewed

40000 CAD per year

CanadaFull-TimeMental Health Care

Company:Sailor Health

Location:Canada

Languages:English

Seniority level:Entry, Experience welcome, not required

Experience:Experience welcome, not required

Skills:

Communication SkillsCustomer serviceAttention to detailOrganizational skillsMicrosoft Office SuiteEmpathyCRM

Requirements:

Empathetic and clear communicator Highly organized and detail-oriented Tech-comfortable with learning tools like Google Workspace, EHR platforms, or CRMs Mission-aligned with improving care for older adults Interest in mental health and healthcare access

Responsibilities:

Guide older adults and their caregivers through the intake process Match patients with the right therapist Provide warmth, clarity, and professionalism Offer emotional guidance and reassurance