Customer Success (Remote from Canada)
Company:
Location:Canada
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementShopifyCross-functional Team LeadershipOperations ManagementAnalytical SkillsProblem SolvingMentoringAttention to detailOrganizational skillsWritten communicationMultitaskingTeam managementStakeholder managementProcess improvementCustomer Success
Requirements:
Minimum of 5 years of experience in customer success, client operations, or a similar client-facing role At least 2 years in a leadership capacity Strong background in e-commerce operations Hands-on experience using platforms such as Shopify and QuickBooks preferred Excellent written and verbal communication skills Strong analytical, organizational, and problem-solving skills Ability to manage multiple workflows, priorities, and stakeholders in a remote, fast-paced environment Familiarity with professional coffee equipment or the specialty coffee industry is a strong advantage
Responsibilities:
Own and improve end-to-end customer experience Define scalable customer success strategies Establish, track, and optimize KPIs, workflows, and team goals Build, manage, and mentor a customer success function Enable consultative sales and client communications Oversee quote and invoice creation, client onboarding, and coordination Lead customer communications related to shipping, damages, returns, and claims Identify operational pain points and implement improvements
