Associate Director US, Partner Success

12+ years of strategic account management experience, managing enterprise-scale partnerships, ideally within fintech, payments, or eCommerce. Of the 12 years, 7 focused in ecommerce. Proven ability to deliver revenue growth, increase share of wallet, and influence executive stakeholders in a matrixed, global environment. Deep understanding of BNPL, digital payments, and retail tech ecosystems. Demonstrated success in building and executing commercial strategies across omnichannel partners. Exceptional analytical, presentation, and storytelling skills. Experience building and executing data-driven account plans and marketing activations. Experience collaborating with Product, Data, Marketing, and Ops. Comfortable navigating CRM tools (Salesforce), forecasting, pipeline discipline, and deal documentation. Hands-on experience with AI tools or platforms. Experience working in a high-growth, matrixed environment. Mandarin language proficiency required

Own and expand a portfolio of high-value enterprise partnerships Develop strategic account plans for top merchants Partner with client executives to shape omnichannel payment strategies Lead joint business reviews (QBRs) Drive cross-sell and up-sell motions across the merchant's organization Act as the voice of the customer internally Collaborate with Zip's global teams to scale best practices Manage long-term commercial renewals and contract negotiations Leverage AI-powered insights and predictive analytics