Senior Director, Partner Success

7+ years of experience in Account Management or Partner Success, ideally within retail, healthcare, or technology-enabled environments. Proven success building and leading partner or account management teams. Demonstrated track record of exceeding expectations. Exceptional relationship builder and connector. Highly detail-oriented and operationally excellent. Skilled at bringing order to ambiguity and designing scalable systems. High-agency, self-starting leader. Strong communicator capable of simplifying complex ideas and influencing diverse stakeholders. Commitment to building a culture that values transparency, collaboration, and continuous improvement. Bachelor’s degree or equivalent work experience preferred.

Establish and scale the Partner Success function, including hiring, process design, and performance management. Define and implement frameworks for partner engagement (QBRs, SteerCos, executive readouts, etc.). Develop reporting, dashboards, and feedback loops. Serve as a trusted thought partner to strategic retail accounts. Work closely with cross-functional teams to maximize the value of evermore’s solutions. Translate partner feedback into actionable insights. Maintain and continuously improve an industry-leading partner Net Promoter Score (NPS). Develop scalable playbooks for partner experience. Identify and mitigate risks proactively. Create a culture of accountability and partnership.