Director, Partner Success

5+ years of experience in customer success, partner management, or strategic operations in healthcare. Proven ability to manage complex partnerships and deliver measurable results. Strong customer mindset with a focus on partner and patient impact. Skilled at building trust with executive, clinical, and operational stakeholders. Excellent written, verbal, visual, and presentation skills. Proactive problem-solver with strong risk identification and mitigation skills. Comfortable working in fast-paced, ambiguous, and cross-functional environments. Proficiency with project management tools and methods.

Serve as the primary relationship owner for key partner accounts. Lead quarterly business reviews (QBRs). Identify and cultivate growth opportunities within existing partnerships. Own and monitor partner-specific patient engagement KPIs. Monitor and report on key outcomes and use insights to drive actionable feedback.