Make outbound calls daily to fleet operations, diesel shops, engine builders, performance retailers, and installers to introduce D&J products Respond promptly and professionally to incoming calls and live chat inquiries Engage with customers to understand their needs, address queries, and guide them through products, services, and promotions Develop and maintain a deep understanding of products/services Ability to cross sell D&J’s sister companies, BD Diesel and Brian Tooley Racing Proactively identify upselling and cross-selling opportunities Manage active new business pipeline, maintain detailed and accurate records of customer interactions, preferences, and transactions using CRM Guide customers through the sales process Assist customers with order placement, payment processing, and other transactional activities Collaborate with other departments to ensure timely and accurate order fulfillment Assess the Diesel Repair Engine builder market, assist with competitive analysis and pricing recommendations Become an expert in your field, seek out product expansion opportunities or new sales channels Other duties as assigned