Product Operations Specialist

E-commerce or retail experience. Comfort with basic coding concepts to support content configuration and tool troubleshooting. Clear, effective communication skills. Ability to interpret data and derive actionable insights. Strong organizational skills to manage multiple projects, set priorities, and meet deadlines. Proactive skills to identify issues and work collaboratively on solutions. Meticulousness when monitoring performance, analyzing data, and executing processes. Customer-centric mindset in decision-making. Knowledge of QA processes to ensure the output meets standards. Willingness to stay updated on industry trends and best practices.

Manage the in-app storefront, including homepage, category landing pages, and carousels. Take full ownership of content configuration and execution using merchandising tools. Curate, implement, and continuously improve merchandising strategies. Ensure the seamless execution of promotional plans and the merchandising calendar. Analyze user behavior, product performance, and merchandising metrics. Use analytics to enhance product discovery, engagement, and conversion rates. Conduct post-launch performance tracking and iterate based on insights. Work closely with Category Management, Marketing, Catalog, and Design teams. Act as the key liaison across Growth, Category, and Product teams. Lead the configuration and synchronization of in-app content for consistency. Ensure timely and accurate setup of feature and product releases. Monitor tool performance and flag inefficiencies. Independently manage multiple initiatives, ensuring cross-functional coordination. Develop documentation and SOPs for merchandising workflows and content governance. Leverage feedback and market research to identify new merchandising opportunities. Enhance app usability and discoverability from a merchandising perspective.